Refund Policy

1. Credit packs

Credits are consumed when RoleFit generates AI resume-tailoring suggestions. Value is delivered immediately when a generation is successfully completed.

• Unused credits may be refunded within 14 days of purchase upon an eligible request.
• Credits already used to generate suggestions are non-refundable because the digital service has been delivered, except where required by law.

2. Subscriptions

• You may cancel at any time through the billing-management link in your RoleFit dashboard. Cancellation stops future renewals but does not retroactively refund the current billing period.
• If you believe you were charged after cancellation, charged twice, or charged incorrectly, contact us within 30 days of the charge. We will investigate and approve a refund where appropriate.
• We do not provide prorated refunds for partially used subscription periods, except where required by law.

3. Technical issues

If a confirmed RoleFit technical issue consumed a credit without producing the purchased result—for example, a processing failure or failed export—contact us with the details. We will investigate and, where the issue is confirmed to be on our side, restore the credit or approve an appropriate refund.

4. How to request a refund

Submit a request through our Support page or email support@userolefit.com. Include:

• The email address associated with your RoleFit account.
• The order or transaction ID from your purchase confirmation.
• The reason for your request and any relevant error details.

Never send full card details. We aim to respond within 3–5 business days.

5. Payment processing

Payments are processed by Lemon Squeezy, which acts as the merchant of record. Approved refunds are processed through Lemon Squeezy. Lemon Squeezy may also handle refunds, chargebacks, disputes, and statutory obligations under its Buyer Terms.

6. Changes to this policy

We may update this policy as RoleFit or legal requirements change. Material changes will be posted on this page with a revised “Last updated” date and will not reduce rights already provided for completed purchases where prohibited by law.

7. Contact

Questions about a purchase or refund? Visit RoleFit Support or email support@userolefit.com.